FAQs

Travel Plans

What is the sailing itinerary?
DateArriveDepart
8/18/2024SEATTLE, WA, USA
Scenic cruising Puget Sound
15:00
8/19/2024At Sea
8/20/2024Scenic cruising Stephens Passage
Juneau, AK, USA
13:0021:00
8/21/2024Scenic cruising Endicott A/Dawes Glacier8:0013:00
8/22/2024Sitka, AK, USA8:0016:00
8/23/2024Ketchikan, AK, USA7:0013:00
8/24/2024Victoria, British Columbia, Canada20:00Midnight
8/25/2024SEATTLE, WA, USA7:00
*Ports of call are subject to change
Can I book shore excursions like I would on other cruises?

Yes! The Escape with Effy team will provide you with a booking number for use with the cruise line approximately 6 weeks prior to sailing. That number will allow you to complete your online check-in, as well as book other options, such as restaurant reservations, spa appointments, internet packages and more.

Please note that the reservation number that is printed on your email confirmation is for Effy’s travel agency, Corporate Travel Services, and will not work on Holland America Line’s website.

In addition, you will be able to book these activities through the Holland America Line’s Navigator App that can be downloaded directly to your smartphone.

For more information on the Navigator App, please click here.

Is internet service available and how much does it cost?

Holland America has various internet packages, and you can buy one directly from them once you have your cruise line reservation number, which we will send to you about 6 weeks prior to sailing. Please refer to the cruise line’s website for details.

Are children allowed to cruise?

No. The age restriction is 18 years or over. Anyone over 18, but not yet 21, must share a cabin with a companion 21 years or older.

What hotel is recommended for the night before the cruise?

We recommend that guests arrive a day earlier than the cruise departs, if at all possible, as there may be weather related travel delays. We have secured a limited number of rooms at the W Hotel Seattle.

Address: 1112 4th Ave, Seattle, WA 98101

To book your hotel, please contact our partners at Corporate Travel Service at reservations@escapewitheffy.com or by calling 1-888-998-3374.

Often, hotels in the departure port city are extremely limited during this season, so we highly recommend that you reserve your hotel accommodations early. If you are planning to arrive the day of embarkation, we highly recommend arriving before noon.

Does Effy offer any local transportation to the pier?

No, please make sure to arrange your own transportation to and from the pier.

Can we bring alcohol, soda, and water onboard? And, if so, how much of each?

Corporate Travel abides by Holland America Line’s policies regarding these items. Please refer to their website for details.

What is the dress code in the dining room, around the pool, in the ship’s restaurants, etc.?

Corporate Travel Service & Effy abide by Holland America Line’s policies regarding these items. Please refer to their website for details. Regarding theme nights, Effy will communicate themes closer to the cruise.

Can I change my traveling companion?

You may change your traveling companion up until final payment, free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring, so all guests must send an email acknowledging any changes. Please send your emails to reservations@escapewitheffy.com.

Is long-term parking available at the pier?

Seattle offers on-site parking. Please refer to their website, here, for latest information.

Pricing

Are payment plans available?

We offer an easy, monthly payment plan to pay for your cabin for the Escape with Effy Charter Cruise. To view payment plan details, contact Corporate Travel at reservations@escapewitheffy.com

*All payments are non-refundable

Can I pay on any day other than the 1st of the month?

The first of the month is the only day on which payments can be made.

What does the price of the Escape With Effy Charter Cruise include?

In addition to admission to all of the onboard events produced by Effy, all of the standard items associated with a Holland America Line cruise are included, which includes, but is not limited to, meals, including 24 hour room service (except for meals at the specialty restaurants), non-carbonated beverages (i.e. coffee, juices, tea, etc.), use of the ship’s beautiful pools, and use of the ship’s health & fitness center.

The price does NOT include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc.), gambling, excursions, travel protection, port fees/taxes and gratuities.

Are the stateroom amenities & services on an Escape With Effy Charter Cruise the same as those advertised on the cruise line’s website?

Effy operates as a charter company contracting with the cruise line. Standard stateroom amenities are included as part of the Escape With Effy Charter Cruise. These amenities and services are subject to change. The cruise lines occasionally offer new retail booking promotions (i.e. onboard credit, free internet, drink packages, dining packages, etc.) as enhanced amenities during certain periods of time for some cabin types. Unfortunately, not all the same promotional amenity and service options are available to Effy under our contracted agreement and therefore we do not offer them as a standard part of the price of our cabins. If you have questions regarding the amenities and services included with a particular stateroom category, please call our office prior to booking your cabin for confirmation.

What is Effy’s cancellation policy?

All payments made are non-refundable. Effy strongly encourages the purchase of Travel Protection. Once you receive your booking confirmation, a link will be provided to purchase Travel Protection from Travel Insured.

If the cabin category I want to book is sold out, how can I get on the Waitlist?

If a particular cabin category is sold out, we encourage you to join our Waitlist as we occasionally have cancellations and cabins become available. You can join our waitlist by contacting Corporate Travel Service and your name will automatically be added to our Waitlist (multiple entries will not increase your odds of securing a cabin). If the cabin category that you would like becomes available, you will receive an email stating availability. Even if you don’t get the email, you can log into your reservation account and look for available cabins at the scheduled release time. These cabins will be sold on a first-come, first-served basis, so be sure to book quickly.

Can I use my Mariner’s Society earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the Escape With Effy Charter Cruise. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact Holland America directly. If you speak with the cruise line, please make sure they understand that you are trying to redeem perks on this full-ship charter.

Paperless Documents and Online Check-In

Is there an easy, online option for check-in?

As of September 2021, per Holland America Line, all guests must check-in online for the Escape With Effy Charter Cruise. You will be sent a unique booking number approximately 6 weeks before the cruise. Once you have this, log in to hollandamerica.com to check in online. After you complete your online check-in, all guests must complete the Vaccine Attestation, accept the Passage Contract and Risk Acknowledgment forms, and complete the online check in at least 72 hours before embarkation. You also must complete the pre-cruise Health Questionnaire (available 72-24 hours before you embark the ship) as part of the online check-in process. You’ll be asked to reconfirm your answers when arriving at the port. This questionnaire, your boarding pass, and your check-in time will be available on the Navigator App.

How do I know if I have accepted the terms and conditions? If I have not yet accepted, how can I accept the terms and conditions?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.

Identification

What type of identification will I need to board the ship?

For United States Citizens: A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov.

Passport cards are not acceptable for this charter.

For Non-United States Citizens: You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas: Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information.

Travel Protection

How do I purchase Travel Protection?

You can contact our partner provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com. Be sure to mention your trip dates and that you are traveling on a charter cruise for Effy.

What does Travel Protection include?

Travel Protection can help protect you and your travel investment and can help provide coverage for unforeseen circumstances during your trip. Plans include coverages for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. We encourage you to contact our partner provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to find a plan that works for you.

How much does Travel Protection cost?

The cost for your Travel Protection plan is dependent upon several factors, which may include your per-person trip cost, your place of residence, and your age. We encourage you to contact our partner provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to review plan options and related costs.

If I have not purchased Travel Protection for my cruise, can I still do so?

Maybe. You can contact our partner provider, Travel Insured International, at 1-800-243-3174 or www.travelinsured.com to see what plans are still available for you (some plans are time sensitive based on your date of deposit and/or the date you pay in full). You can also log into your Corporate Travel Service account, go to My Reservations, and a button will appear with more information on how to get a travel protection quote.

Accessibility

I have a walking disability or other special needs, what do I do?

Guests with any mobility needs, severe allergies, respiratory needs, or other accessibility requirements must complete the Special Assistance Form before June 1, 2024.

I require a handicap accessible room, are any available?

Guests who require a handicap accessible room should call our office to check availability and book directly with one of our helpful reservationists. Please have appropriate documentation available to confirm your booking need. Please note the ship has a limited amount of handicapped accessible rooms, so inquire early. A waitlist will be available in the event that all of the handicapped accessible rooms are sold out.

Is the ship handicap accessible?

Accessibility information can be found through Holland America Line.

Miscellaneous

Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest, though it could be a trundle bed. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.

What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! However, please note pricing is listed based on double occupancy, meaning a single traveler would have to pay the double occupancy rate.

Can I get an upgrade?

You are welcome to select a new cabin as available. If the cabin you would like is sold out, please join the Waitlist to be notified when cabins become available by contacting Corporate Travel Service at reservations@escapewitheffy.com

Where can we smoke on the ship? Can I smoke on my verandah?

The Holland America smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars, and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.

For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.

Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.